Return Policy

Pitou Minou & Compagnons – Global will reimburse products returned in their original packaging.
With receipt, within 30 days of purchase.

*Refunds will be made by the same method of payment as the purchase.

*All food (except frozen) may be returned in its original packaging provided that at least 75% of the original content remains.

Exceptions: liquidation products, special orders, frozen food, litter, beds, muzzles, sanitary products (diapers, etc.), cat scratchers, cages or carriers.

The Exceptions

Our return policy excludes the following items:

  • Products on clearance;
  • Special orders;
  • Litter boxes;
  • Cat trees;
  • Brushes and combs;
  • Bowls and water fountains;
  • Beds and cushions;
  • Cages;
  • Sanitary products (diapers, training mats).

Refunds will only be made in the same form as the original purchase (debit, Visa, Mastercard). If a gift card was used at the time of purchase, the amount of the gift card will be applied to a new gift card.

Refunds or exchanges will only be made at the same branch where the product was purchased.

Return Policy

Pitou Minou & Compagnons – Global will reimburse products returned in their original packaging.
With receipt, within 30 days of purchase.

*Refunds will be made by the same method of payment as the purchase.

*All food (except frozen) may be returned in its original packaging provided that at least 75% of the original content remains.

Exceptions: liquidation products, special orders, frozen food, litter, beds, muzzles, sanitary products (diapers, etc.), cat scratchers, cages or carriers.

The Exceptions

Our return policy excludes the following items:

  • Products on clearance;
  • Special orders;
  • Litter boxes;
  • Cat trees;
  • Brushes and combs;
  • Bowls and water fountains;
  • Beds and cushions;
  • Cages;
  • Sanitary products (diapers, training mats).

Refunds will only be made in the same form as the original purchase (debit, Visa, Mastercard). If a gift card was used at the time of purchase, the amount of the gift card will be applied to a new gift card.

Refunds or exchanges will only be made at the same branch where the product was purchased.