General Conditions

Products can be returned within 30 days of purchase, provided that they:

• Are in their original packaging
• Are accompanied by the receipt
• Are inspected by our in-store team

Refunds will be issued using the same payment method used for the original purchase.

Returns and exchanges must be made at the same store where the purchase was made.

Food

Food can be returned if:

• It is in its original packaging
• At least 75% of the contents remain

Exceptions:

• Packs of canned food are accepted.
• An individual can that has been opened or partially used cannot be returned.
• Some restrictions apply to frozen foods for food safety reasons.

Toys and Accessories

• Unused toys and accessories in their original packaging can be returned.
• Toys that have been shredded, worn, chewed, or broken by the pet cannot be returned.
• Defective toys can be returned after inspection.

Non-Eligible Items

The following items cannot be exchanged or refunded:

Treats, supplements, clothing, sanitary products (e.g., diapers, training pads), brushes and combs, bowls and water fountains, cat trees and scratching posts, clearance items, special orders, litter boxes, beds and cushions, muzzles, cages, and carriers.

Refunds

Refunds will be issued using the original payment method:

• Debit
• Credit card: Mastercard, Visa, American Express

If a gift card was used, the corresponding amount will be issued on a new gift card.

Need Help?

For any questions or special situations, please contact our head office: